What is Mart.NG?
Mart.NG is an online supermarket that offers you a convenient online grocery shopping in Abuja, Nigeria. We deliver in 59 minutes, your fresh fruits, vegetables, household items, toiletries, drinks, beverages, health & beauty products, food cupboard, babies & child care products, office supplies and lots more.
How Does Mart.NG Work?
- You shop for your products online, make your payment, and choose your method of delivery.
- Your Mart.NG Personal Shopper shops for your groceries then delivers them to your home or office.
- Your Mart.NG Personal Shopper will call or text you with any questions and update you on the status of your delivery.
Do I Need an Account to See All Items Available to Shop Online?
NO, you don’t need an account to explore the items on our online store.
What If an Item is Not Available on the Mart.NG Website?
If you are looking to purchase a product that is not on Mart.NG website, you can create a special request.
If the item is available, the Personal Shopper will add the cost and any fees to your final purchase.
What If I Have a Problem with an Order, Have a Question About Charges, or Wish to Return Something?
All returns, order questions, price inquires, delivery questions, and receipt requests are handled by Mart.NG Customer Support department 08157165603 or firstname.lastname@example.org.
I am having problems accessing mart.ng. Some of the pages look weird. Am I using the right browser?
As Mart.NG uses some of the latest graphics designs which may not be supported in the lower version of browsers, it is recommended that you use the following browsers to access Mart.NG:
1. Microsoft Internet Explorer Version 10 onwards.
- Download the latest Microsoft Internet Explorer at http://windows.microsoft.com/en-us/internet-explorer/download-ie
2. Mozilla Firefox Version 10 onwards.
- Download the latest Mozilla Firefox at https://www.mozilla.org/en-US/firefox/new/
3. Google Chrome Version 12 onwards.
- Download the latest Google Chrome at https://www.google.com/chrome/browser/desktop/
How do I search for products?
To search for products, type your search query into the search box above.
How do I place an order online?
To place an order online, click the "Add to Cart" button next to the product you want to add it to your virtual shopping cart. Once you have finished shopping, click the cart icon at the top-right to review the items in your cart, and then click "Check Out" to begin the payment process.
How Do I Create an Account with Mart.NG?
You can create an account at the end of your first purchase or by clicking on the “Create an Account” link at the top bar.
How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at email@example.com
How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History.
How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
What Cities Does Mart.NG Deliver To?
Mart.NG online shopping and delivery is available in most areas in Abuja. See our delivery locations.
What are the Delivery Days & Times?
*Monday through Saturday 9:00 am to 5:00 pm.
*Sundays 1:00 pm to 5:00 pm.
What is the Cost of Delivery?
- Our delivery rate varies based on location and shipping method.
- All orders placed before 10:00 am will be delivered same-day at the standard shipping rate (₦499 most times).
- All orders placed after 10:00 am will be delivered next day at the standard shipping rate (₦499 most times).
- The cost (₦3,999 most times) of 59 minutes delivery is higher than the standard shipping rate. These customers are referred to as Mart.NG Express customers.
For a complete list of our delivery click here.
Does Someone Have to Be Home to Accept the Delivery?
Mart.NG will leave the order with a doorman, front desk person or at your front door only if you indicate this in the order notes.
If a customer is not home for the scheduled delivery, please contact Mart.NG Customer Support to reschedule and discuss fees.
Is There an Age Requirement for Accepting the Delivery?
Yes, the person accepting the delivery must be at least 18 years old.
How can I change my shipping address?
By default, the last used shipping address will be saved into to your Mart.NG account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)
We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the above categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at firstname.lastname@example.org (if applicable).
What happens in the event of unsatisfactory/expired/wrong item/missing items?
We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the above categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at email@example.com (if applicable). Please see our Returns Policy.
Will I receive all the items in my order in a single package?
Mart.NG cannot guarantee that all items will be available in one package due to size limitations and other factors. However, most orders will be received in a single package.
Is There a Minimum Order for Delivery Service?
No, there is no minimum order for our grocery delivery service.
What Payment Methods are accepted?
- Online payment which accepts all major Nigerian credit and debit cards, powered by Paystack
- Direct Bank Deposit
- Mart.NG gift cards
- Cash on Delivery (CoD)
How Do I Get a Receipt for My Purchase?
Mart.NG receipts will be emailed to you.
What are Mart.NG Vouchers?
Mart.NG vouchers are ways through which we reward our customers by giving them discount on their next purchase with us.
Does Mart.NG Accept Online or Manufacturer's Vouchers?
Vouchers are limited to those being exclusively offered by Mart.NG.
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